Operations Specialist
Lehi, UT
Full Time
Mid Level
SUMMARY
At Select Bankcard, we work every day to build trusting relationships with our merchants, partners, and employees. We’re a full-service payment technology provider in Lehi, UT, and we’re growing! The Merchant Support position. We’re looking for a motivated, customer-focused professional to join our team and grow with us. This job is full time and onsite in Lehi, UT.WHY WORK AT SELECT BANKCARD?
Select Bankcard cares about our employees. You can see this in our industry-leading benefits, including 100% paid health and dental insurance, and hear about it in our Glassdoor Reviews. We’ve been in this business for over a decade, and a big factor in our success has been the relationships we have with our team members. We know that you have a life outside of work, and we do everything we can to support it. You’ll have the opportunity to expand your skill set and directly impact the company. Plus, we’re growing rapidly, and there are lots of opportunities for growth here!WHAT IS MERCHANT SERVICES?
Basically, Select Bankcard helps businesses process payments, including credit cards, debit cards, ACH, and gift cards. From start to finish, we do everything to facilitate our merchant’s payment processing capabilities, from processing their applications, setting up their account, supplying them with equipment to process transactions, performing account changes, troubleshooting product issues, maintaining risk, and handling disputes. We provide innovative systems and technologies while utilizing cutting-edge business practices and strategies to simplify and improve the lives of our customers.COMPENSATION AND BENEFITS
The Operations Specialist position offers an annual salary of $45,000 to $48,000 depending on qualifications and academic background. We provide excellent 100% company paid health and dental insurance (for you and your dependents) with monthly employer contributions to an HSA, paid holidays, competitive paid time off, paid parental leave, an onsite gym, and monthly massages. Plus, our offices are great! Everyone has private offices and we have a fully stocked break room, arcade games, a golf simulator, ping pong tables, a pickleball court, and soda machines in office. We also get together for several company-paid events per year.WORK DESCRIPTION
The Operations Specialist will oversee operations processes that have a direct impact in the company's success. This role will work full-time in our Lehi office, from 8:30 AM - 5:30 PM, Monday through Friday. This role works together with our Merchant Operations Department Manager to ensure the accuracy of these tasks and improve the efficiency of the department. Main responsibilities include:
- Boarding merchant accounts daily with incredible attention to detail
- Completing and promptly submitting monthly true-up reports
- Managing other monthly and quarterly reporting relevant to operations
- Issuing ACH debit and/or credit adjustments to reconcile merchant accounts
- Making financial changes to merchant accounts: pricing, banking information, reserves, etc.
- Performing daily checkups on merchant accounts and making corrections when needed
- Seeking out ways to improve the department to create the best experience for our agents and merchants
- Counting and reconciling terminal inventory monthly
- Assisting in process documentation for the Operations department
QUALIFICATIONS
- One year of operations, finance, customer service or similar office experience required
- Strong computer skills, including Microsoft Excel
- Effective problem-solving skills
- Incredible attention to detail
- Ability to work well in a team environment as well as independently
- Excellent written and verbal communication skills
- Willingness to learn
- Merchant services experience preferred but not required
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