Disputes Analyst

United States

Full Time

Mid Level

SUMMARY

At Select Bankcard, we work every day to build trusting relationships with our merchants, partners, and employees. We are a full-service payment technology provider in Lehi, UT, and we’re growing! The Disputes Analyst will work directly with businesses to respond to and prevent credit card disputes (chargebacks), and will report to the Risk Department Manager. We’re looking for a problem-solver with great customer service skills who wants to grow with us. This job is full time and onsite in Lehi, UT.

WHY WORK AT SELECT BANKCARD?

Select Bankcard cares about our employees. You can see this in our industry-leading benefits, including 100% paid health and dental insurance, and hear about it in our Glassdoor Reviews. We’ve been in this business for over a decade, and a big factor in our success has been the relationships we have with our team members. We know that you have a life outside of work, and we do everything we can to support it. You’ll have the opportunity to expand your skill set and directly impact the company. Plus, we’re growing rapidly, and there are lots of opportunities for growth here!

WHAT IS MERCHANT SERVICES?

Basically, Select Bankcard helps businesses process payments, including credit cards, debit cards, ACH, and gift cards. From start to finish, we do everything to facilitate our merchant’s payment processing capabilities, from processing their applications, to setting up their account, to supplying them with equipment to process transactions. We perform account changes, troubleshoot product issues, maintain risk, and handle disputes. We provide innovative systems and technologies while utilizing cutting-edge business practices and strategies to simplify and improve the lives of our customers.

COMPENSATION AND BENEFITS

The Disputes Analyst position offers an annual salary of $45,000. We provide excellent 100% company paid health and dental insurance (for you and your dependents) with monthly employer contributions to an HSA, paid holidays, competitive paid time off, paid parental leave, an onsite gym, and monthly massages. Plus, our offices are great! Everyone has private offices and we have a fully stocked break room, arcade games, a golf simulator, and soda machines in office. We also get together for several company-paid events per year.

THE JOB

The position works directly with businesses to respond to and prevent credit card disputes (chargebacks). The Disputes Analyst will maintain business relationships with merchants by providing prompt, accurate, and friendly service. The schedule for this role is 8:30 AM – 5:30 PM (including an hour lunch), Monday through Friday, and includes answering incoming calls and occasionally placing outbound calls. You will receive training on each aspect of these responsibilities:

Record dispute case responses sent in by merchants
Work and review dispute cases submitted by merchants
Ensure proper delivery of dispute notifications
Submit proper paperwork to card brand portals
Handle dispute related phone calls and emails
Email and upload dispute notifications
Evaluate merchant dispute responses and create recommendations
Submit responses to dispute cases within acceptable timeframes

WHAT WE’RE LOOKING FOR

Strong attention to detail
Analytical and problem-solving skills
Excellent verbal and written communication skills
Strong customer service skills
1-year Merchant Services experience preferred
Background in Technical Writing preferred
Disputes experience a plus
Willing to commute to Lehi, UT daily

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This position is in-person in Lehi, UT. Are you able to commute here daily?*

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Thank you for your interest in Select Bankcard. We would love to receive your application to join our team! Feel free to apply to any open position, and check back to see what's available. In the meantime, here's a little more about us. WHY WORK AT SELECT BANKCARD?